Terms and Conditions

About Us Personalised Whisky Store (3Sharp Ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the footer of any web page.

Our Contact details:
Personalised Whisky Store (3Sharp Ltd)
409 Petre Street Sheffield, S4 8LL, United Kingdom
Phone: 0114 242 8714
Fax: 0114 242 8712
Email: sales@Personalisedwhiskystore.com
VAT Number: GB 842 706 037

Personalised Whisky Store is a trading name of 3Sharp Ltd

Making A Purchase Making a purchase could not be easier. Just browse through the sections to find the gift of your choice.

On the individual product page, if you require any personalisation options such as engraving, enter them in the fields and choose the size that you require.

Click "Add to Cart" and you will see that the item has then been added into your shopping cart. You can then click to checkout or continue shopping.

Shipping And Handling

UK ORDERS
All delivery costs are calculated on a weight/volume basis. This ensures that your product(s) are delivered by the most competitive service available. Charges are calculated at checkout.
** Please note that a signature is required on delivery of all orders, and orders will be returned if not signed for. You will incur an additional charge for the resending of all orders **

INTERNATIONAL ORDERS
At this time, we are only able to ship orders to the UK.

Delivery Schedule

If your order has been placed before 1pm (UK Time) your order will be dispatched the same working day for delivery the next working day. After 1pm your order will be dispatched the next working day.

Tax Charges 20% VAT is included within the price for orders made from the UK.

Credit Card Security All credit card numbers are processed using a secured connection. No card details are stored on our systems.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 6045524 or write to us at 409 Petre Street Sheffield S4 8LL United Kingdom

Privacy Policy Personalised Whisky Store.co.uk (3Sharp Ltd) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Personalised Goods If the buyer orders goods with Personalised Whisky Store.co.uk (3Sharp Ltd) that have been personalised, these goods are not covered by our regular 14 day refund policy.

Returns Policy Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 14 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
In the unfortunate event of a mistake been made on your personalised product, we will endeavour to correct this for you straight away.
You must inform us of this within 14 days.
Before a replacement item is issues, the incorrect item will need to be uplifted or returned by yourself (postage charges incurred for the return will be refunded).
Before ordering a personalised item, please satisfy yourself that the gift is what you require. If you have any concerns, please do not hesitate to contact us for more information.

If your order arrives damaged please contact us immediately for us to effectively deal with it, call us on 0845 6045524 for a fast professional response.

We have been in business for many years with a near perfect quality record, and we realise problems do occur. We value your custom and welcome your feedback.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm